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- How do I track my orders?
Login to our Qglove website through clicking the "My Account" link at the top right hand side of our Qglove site. In "My Account" web page, go to "Order Information" section to review your orders. Look for the Order Status column of the order that you want to track.
"Pending" means either payment is not received yet or the payment transaction is still in process. Your order is not shipped yet in this status. "Confirmed" means your order is confirmed and the payment is received. We are in process to ship your order items, it usually takes 24-48 hours to get your order shipped. "Shipped" means your order is already shipped by us. You shoud get a notify email and sometimes tracking number is provided depends on the shipping methods you selected. If tracking number is provided in your email, please check with the shipper to confirm that your packages were delivered. "Delivered" means based on our record from shipper, your order is successfully delivered to the shipping address you provided in your order. If "delivered" status is shown in your order status and you did not receive your order, please contact customer service for assistance. Go to Contact Us page for our customer service contact information.
Login to our Qglove website through clicking the "My Account" link at the top right hand side of our Qglove site. In "My Account" web page, go to "Order Information" section to review your orders. Look for the Order Status column of the order that you want to check if it is shipped.
"Pending" means either payment is not received yet or the payment transaction is still in process. Your order is not shipped yet in this status. "Confirmed" means your order is confirmed and the payment is received. We are in process to ship your order items, it usually takes 24-48 hours to get your order shipped. "Shipped" means your order is already shipped by us. You shoud get a notify email and sometimes tracking number is provided depends on the shipping methods you selected. If tracking number is provided in your email, please check with the shipper to confirm that your packages were delivered. "Delivered" means based on our record from shipper, your order is successfully delivered to the shipping address you provided in your order. If "delivered" status is shown in your order status and you did not receive your order, please contact customer service for assistance. Go to Contact Us page for our customer service contact information.
- How can I change quantities or cancel an item in my orders?
Once you place your order, our system currently does not allow you to change the quantities or cancel an item in your order. Please contact our customer service for assistance. Go to Contact Us page for our customer services contact information. Note: If your order is in "Shipped" or "Delievered" status, your order is no longer editable.
Login to our Qglove website through clicking the "My Account" link at the top right hand side of our Qglove site. In "My Account" web page, go to "Order Information" section to review your orders. Look for the Order Status column of the order that you did not received yet.
"Pending" means either payment is not received yet or the payment transaction is still in process. Your order is not shipped yet in this status. "Confirmed" means your order is confirmed and the payment is received. We are in process to ship your order items, it usually takes 24-48 hours to get your order shipped. "Shipped" means your order is already shipped by us. You shoud get a notify email and sometimes tracking number is provided depends on the shipping methods you selected. If tracking number is provided in your email, please check with the shipper to confirm that your packages were delivered. "Delivered" means based on our record from shipper, your order is successfully delivered to the shipping address you provided in your order. If "delivered" status is shown in your order status and you did not receive your order, please contact customer service for assistance. Go to Contact Us page for our customer service contact information.
- An item is missing from my shipment.
If you find item is missed in your order shippment, please contact customer service for assistance. Go to Contact Us page for our customer service contact information.
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